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Allgemeine Geschäftsbedingungen des Anbieters CARRANI TOURS by Escursioni Italiane Srl


Stand: 14. Nov. 2014

Cancellation for visits and excursions: cancellations without penalties within 24 hours before clients’ arrival, 100% penalty from 24 hrs and no-show. Cancelaltions for excursions with overnight stay: 30% penalty from 3 days to 24 hrs before clients’ arrival, 100% penalty from 24 hrs In order to avoid problems with your fit reservations, we would like to remind you our policy regarding bookings and cancellations: Complaints have to be received by mail or fax within 60 days from date of the last service provided by Carrani, so we could reply in the most accurate way. Pls take note that, every time you send us an e-mail/fax requesting our services, we will always reply in writting. If you request a particular htl that it is not available, we will confirm a similar option (to the requested one). In case of cancellation, we will send an e-mail/fax as confirmation of the cancellation. If you do not receive this confirmation it would means that for us the booking is still operative . So if our provider charges us no show penalites, we will charge you the same penalties. We inform all clients that rates do not includes the city tax in Florence, Rome, Venice. This tax will be paid directly form clients at the reception hotel desk at the arrival or at the check out according to the local city board procedure. We remind you that tax will change according to hotel category. Please kindly inform travellers before departure.

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